What to do if you, someone in your household or a neighbour needs an ambulance and the person may have coronavirus:
If you live on your own and need an ambulance:
- Call for the ambulance
- If you are able to, ideally get downstairs (even if it’s a bum shuffle) so that the emergency services don’t have to wrestle you down the stairs on a carry chair or stretcher, putting you and them at risk.
- If possible, unlock the front door or have a friend or neighbour who is able to let the services in for you.
If someone in your household needs an ambulance:
- Call for the ambulance and if the person is well enough, ideally ask the person to get the person downstairs (even if it’s a bum shuffle) so that emergency services don’t have to wrestle you down the stairs on a carry chair or stretcher, putting you and them at risk.
- Remember to wash your hands and do not touch your face after helping the person.
- Unlock the front door, or be available with the keys handy, when the services arrive.
If one of your neighbours needs an ambulance and you suspect they have Coronavirus, it is natural to want to go to their aid, but this can add to the number of people exposed to the virus, including those in your own household:
- Do not enter the property but try to make contact with the person by looking through a ground floor window and shouting or by phone.
- Call for an ambulance.
- If you have to enter the property for any reason, try not to touch anything, stay at least 2 metres/6 feet away from the person who is ill. When you leave the property and WASH YOUR HANDS for at least 20 seconds and DO NOT TOUCH YOUR FACE.
- If the person is well enough, ask them to make their way downstairs, even if it is by a bum shuffle down the stairs.
If you have a key, or the person is able to leave their front door unlocked, this helps the emergency services access the property and the person as quickly as possible.