Reopening of the clinic

We are pleased to announce that we will be opening the clinic on Monday 6 July.

HOWEVER THINGS WILL BE A LITTLE DIFFERENT

Reduced appointment availability

To adhere to distancing measures required, a phased return from our physiotherapists, the majority of whom are self-employed, staggered appointments times to ensure patients arrive and leave the clinic at different times, and increased time between appointments to ensure a thorough clean between patients, will mean much reduced appointment availability.

What does this mean for me?

Following our governing body guidelines, and in order to ensure we prioritise those requiring urgent face to face treatment, all patients calling/emailing to book an appointment will be telephoned triaged.

If deemed in need of an urgent face to face consultation, this will be offered at the earliest opportunity but not necessarily with your usual physiotherapist. It may be that you have a first appointment face to face and are then offered a remote follow-up to ensure it is within the appropriate timeframe.

Remote consultations will still be available for anyone else who can be helped this way. If you are travelling a distance, particularly using public transport, then at the moment, we would suggest that you have a remote consultation first, so that there is less to do when you arrive for a follow up and it minimises trips to the clinic.

How do I book?

Call or email to book in the usual way but please do bear in the mind that the reception will be staffed for reduced hours.  If your call is not answered, leave a voicemail or send an email, and it will be responded to within 24 hours in the working week.

How will my clinic experience differ?

New patients will be sent their forms by email to complete ahead or their consultation, or their physiotherapist will complete them within their consultation.

All patients will be emailed before their appointment, detailing what is required of them ahead of, and when visiting the clinic, which they will need to reply to in advance of their appointment, confirming their agreement to comply.  This email will include (not exclusively):

  • That you attend your appointment alone and bring with you a minimum of personal belongings. Please bring your own shorts to change into and face mask and, where possible, your own towel and pillow.
  • That you park offsite unless you have difficulty walking. We would ask you not to arrive early and to wait outside in the courtyard to be called in by your physiotherapist, unless it is bad weather, when you can wait in the hallway (appointment times will be staggered).
  • That you will have your temperature taken by your physiotherapist on entering the clinic, and then be asked to wash your hands thoroughly before entering the treatment area, and again before leaving the clinic.
  • Please be aware that your physiotherapist will be wearing the appropriate PPE to treat you.

Is it safe to visit the clinic?

Please be assured with have all the necessary PPE to treat you safely, and have put in place every possible measure to keep both patients and staff at the clinic as safe as possible. (A full risk assessment is available on request.)

However, a face to face consultation, in most cases, necessitates being less than two metres from your physiotherapist for more than 15 minutes, thus not within the Government’s social distancing guidelines, which inevitably poses a risk to the patient.

For shielding/vulnerable patients, we are able to treat in an area with separate entrance/toilet facilities.  But we would ask you to carefully consider the risk implications of a face to face consultation and consider a remote consultation instead.

How do I pay and rebook?

We will stagger appointment times, to make it safe to visit reception to pay and rebook after your appointment in the usual way.

Payment by card only, no cash or cheques can be accepted.  For ease and speed, you may wish to pay by bank transfer ahead of your consultation (if you mention this when booking, our reception staff will email you an invoice with our bank details).

Please bring with you means to record your next appointment as appointment cards cannot be issued.

We very much look forward to welcoming you back to the clinic soon.